Welcome to Skardu Rent A Car and Tour Operator. We understand that travel plans can change due to personal reasons, weather conditions, flight disruptions, or road situations common in Gilgit-Baltistan. This policy explains how cancellations, date changes, and refunds are handled for vehicle rentals and tour bookings made through www.skardurentacars.com.
Our goal is to be fair to our customers while also covering the operational commitments involved in reserving vehicles, drivers, hotels, and tour services in advance.
1. Scope of This Policy
This policy applies to all bookings made with Skardu Rent A Car and Tour Operator, including:
Toyota Prado rentals
Land Cruiser rentals
Toyota Hiace rentals
Coaster rentals
Sedans and economy vehicles
Chauffeur-driven vehicle services
Self-drive vehicle rentals (where available)
Family tours
Honeymoon tours
Corporate tours
Customized tour packages
Hotel and transport combinations arranged by our company
2. Cancellation Timeline and Refund Eligibility
The refund amount depends on how many days before the scheduled trip start date the cancellation request is received.
Cancellation Time Before Trip
Refund Eligibility
15 Days or More
100% refund of advance payment (excluding bank charges, transfer fees, or payment gateway deductions)
7 to 14 Days
50% refund of advance payment
Less Than 7 Days
Advance payment is non-refundable
Why These Charges Apply
Vehicles, drivers, hotel rooms, and operational resources are reserved specifically for your booking. During peak travel months, these resources are often unavailable to other customers once confirmed.
3. High-Altitude Weather and Travel Disruption Policy
Travel in Gilgit-Baltistan is heavily influenced by mountain weather, aviation restrictions, and road conditions. The following rules apply when disruptions occur outside the control of both the customer and our company.
Flight Cancellation (Islamabad – Skardu Route)
Flights to and from Skardu are occasionally cancelled due to weather conditions, visibility restrictions, or aviation operational decisions.
If your confirmed flight is cancelled:
Option 1: Free Date Change
Customers may reschedule their booking to another available date.
No cancellation penalty will be applied.
Vehicle category will remain the same, subject to availability.
Option 2: Travel by Road
If the customer chooses to continue the trip via road travel from Islamabad, Besham, Chilas, Gilgit, or another agreed location:
Additional transport costs may apply.
Any increase in fuel, toll, accommodation, or driver expenses will be discussed and approved before proceeding.
Option 3: Refund Request
If the customer decides not to travel after a flight cancellation:
Standard cancellation rules outlined in this policy will apply.
Any non-recoverable expenses already paid to hotels, permits, or third-party suppliers may be deducted.
Landslides, Road Closures, and Government Restrictions
Certain routes may become inaccessible because of:
Landslides
Rockfalls
Flash floods
Heavy snowfall
Glacier movement
Government travel restrictions
Security-related closures
Examples include:
Karakoram Highway closures
Jaglot–Skardu Road blockages
Astore–Deosai Road closures
Deosai National Park access restrictions
Khunjerab Pass weather closures
If a Route Closes Before the Tour Starts
We will work with the customer to:
Modify the itinerary,
Visit alternative destinations,
Adjust vehicle usage accordingly,
Reschedule the trip where possible.
If a Route Closes During the Tour
When a closure occurs after the tour has started:
Vehicle charges already consumed remain payable.
Unused days may be adjusted against alternative routes or sightseeing options.
Any reduction in actual vehicle usage will be reviewed fairly on a case-by-case basis.
Refunds for unused third-party services depend on the policies of hotels, camps, and other suppliers.
4. Customer No-Show Policy
A booking is considered a “No-Show” when:
The customer fails to arrive on the scheduled start date,
The customer cannot be contacted,
No cancellation request is submitted before departure.
In such cases:
Advance payments are non-refundable.
Reserved vehicles and services will be released.
The booking will be treated as cancelled.
5. Booking Modification and Date Change Policy
We understand that plans sometimes change.
Customers may request:
Change of travel dates
Change of vehicle category
Change of itinerary
Extension or reduction of trip duration
Date Change Requests
Requests should be submitted as early as possible.
Approval depends on vehicle availability and seasonal demand.
Date changes due to flight cancellations are generally accommodated without change penalties.
Vehicle Upgrades
If a customer requests a larger or premium vehicle:
The fare difference must be paid before departure.
Upgrades remain subject to availability.
6. Early Trip Termination
If a customer chooses to end the trip before the scheduled completion date:
Charges for services already used remain payable.
Unused portions of the tour are generally non-refundable.
Exceptions may be reviewed in genuine emergency situations.
7. Refund Processing Timeline
Approved refunds are processed through the same payment channel used for booking whenever possible.
Payment Method
Estimated Processing Time
Pakistani Bank Transfer
1 to 2 Business Days
International Bank Transfer
7 to 14 Business Days
Digital Wallet Transfers
3 to 7 Business Days (subject to provider processing times)
Please note:
Bank processing delays are outside our control.
Transfer fees charged by banks or payment providers may be deducted from the refundable amount.
8. Force Majeure
Skardu Rent A Car and Tour Operator shall not be held responsible for delays, route changes, cancellations, or service interruptions caused by events beyond reasonable control, including:
Severe weather conditions
Flight suspensions
Landslides
Floods
Earthquakes
Road closures
Government restrictions
Civil disturbances
Public health emergencies
In such situations, every effort will be made to provide reasonable alternatives, revised schedules, or future travel credits where practical.
9. Contact for Cancellation Requests
To cancel or modify a booking, customers should contact us through our official communication channels as soon as possible.
Please include:
Booking reference number
Customer name
Travel dates
Reason for cancellation or modification
Early communication helps us provide the best available solution and minimize any applicable charges.
Skardu Rent A Car and Tour Operator
Providing transport and tour services across Skardu, Deosai, Shigar, Khaplu, Hunza, Gilgit, Astore, Khunjerab, and surrounding regions of Gilgit-Baltistan.
